Frequently Asked Questions
The confirmation code(s) are sent to you by your Loyalty Program once you’ve redeemed for the HigherEdPoints reward. Visit our How it Works page for more details.
If you’ve ever redeemed points for anything within your Loyalty Programs in the past, you’ll be pleased to find the online process is the same with HigherEdPoints. Simply visit the online Reward catalogue of the Loyalty Program you’d like to use, and search for the HigherEdPoints reward in the catalogue. Once you’ve redeemed, you’ll get a Confirmation Code and an email from HigherEdPoints with the rest of the instructions telling you how to transfer your redemption(s) into an account at one of our Participating Institutions. Visit our How it Works page for more details.
Please check to make sure your institution is on our Participating Institutions list before you redeem for a HigherEdPoints Reward as these redemptions are non-refundable. If, by chance, you (or someone you know) redeemed Loyalty Program points and you want to transfer the redemption amounts to a school that is not yet a Participating Institution, all is not lost! The HigherEdPoints Reward is valid for two years following the date of redemption, and we’re working around the clock to get every Higher Education Institution in Canada on board as quickly as possible, so don’t despair. You can fill out a “Get my school on board” form here, so we can gather more momentum for the cause. If you enter your email address and give us permission to get in touch with you, we’ll email you as soon as we get your school signed up.
How nice! After you say “thanks”, you and the Nice Person in your life can take a look at the instructions on our How It Works page, then decide how best the two of you should proceed to make the transfer to your school – one of you will need to gather information from the other, it’s up to you to decide what will work best in your situation. Please be sure to protect any sensitive information (such as student numbers and Loyalty Program information).
Not at all! You can redeem your Loyalty Program points (or have the Nice People you know redeem theirs) and transfer them to your school account whenever you like. As long as you have a valid Student Number, you’re good to go.
You’ll be ahead of the game when the bills do come in if you (and your Nice Peeps) regularly redeem Loyalty Program points and transfer the redemptions to your school account (wouldn’t that be a nice surprise?!).
If you haven’t received your Confirmation Code yet, but the redemption through your Loyalty Program was successful, review your Spam or Junk folder to see if the email confirmation was redirected there. If it was not, please login to your Loyalty Program website and review your previous or past orders to obtain your confirmation code(s).
It may take up to seven (7) business days after you complete the transfer of your redemption(s) before it shows up in your student account at the designated institution. Once you have received the confirmation email from HigherEdPoints that the transfer was successfully completed and/or your Member Account shows the status of the transfer is “complete”, and more than seven business days have passed, please follow up with the appropriate department at your higher education institution. They will be able to let you know how long it will be before the transfer appears in your account.
Sure you can! We’ve set HigherEdPoints up so that anyone can help a student offset some of the costs of their Higher Education. Simply send out a few (or a few dozen) of our Get More Points!emails to relatives and friends – they’d probably be happy to give you a hand with a donation of their loyalty points!
Ask your employer too – businesses often collect tons of loyalty points – what better way to create their own loyalty than to help a student out when they need it the most?!
Finally, consider getting your own membership in the programs of our Loyalty partners – you can start to “earn and burn while you learn”TM (i.e. earn points and burn them to help pay for school!)
The process is quite simple. All schools have to do is get in touch with us and we’ll walk them through an easy process which will allow them to accept transfers of HigherEdPoints member redemptions. For more information, send us an email at firstname.lastname@example.org and we’d be happy to help you!